About Us

The Customer Service Council was officially launched on the 27 June 2001 by Mr Bob Kucera the Minister for Health. The Customer Service Council’s main aim is to bring like minded individuals and organizations together at high profile events to promote their organization’s customer service operations, ethos, logistics and innovation at work.

The shared networking and knowledge across multiple sectors and operations proves invaluable in meeting key stakeholders in the greater business community from large, medium, and small enterprises. All share the commonality of the need to value and improve their customer service to ensure the ‘people’ factor of the business is looked after with the most valuable assets and commodities being retained, satisfaction increased, and subsequent growth attained. Event attendees and members of the Customer Service Council are from across all sectors, health, mining and petroleum, finance, entertainment, gaming, government enterprise, hospitality and tourism, technology, utilities, manufacturing, retail, telecommunications and more.

The Customer Service Council also runs an Annual Award Program which encourages individuals and organizations to achieve and promote customer service excellence, innovation, and best practice.

“Best Practice” covers the key elements of customer satisfaction around response times, quality and depth of service including product, people and process, along with staff satisfaction, innovation, communication, technology, customer access, reporting and other key areas. The assessments are carried out early in the year and the awards and event in the middle of the year.

The Annual Customer Service Council Ball attracts a large and festive crowd and has gained momentum and reputation as a gala event not to be missed!

In the past decade our events have had 1,000's attending to hear key note speakers, share best practice case studies, and be a part of award presentations where over 100 reputable organisations have been recognised through the awards program for achieving outstanding customer service excellence, including not not limited to

Silver Chain Nursing Association
Sheraton Hotel
North West Shelf Gas
Water Corporation
St John of God
Main Roads
Landgate
Health Network

... along with many smaller businesses and individuals.

The Customer Service Council is run by a dedicated board which includes a Chairperson, Vice Chairperson, Treasurer, Director (Marketing and Communications), Director (Sponsorship & Events), Director (Events & Technology), Director (Sponsorship) and Executive Officer (Administration/Accounting).

Further supported by valuable sponsors and partners: