2012 CSC Awards

The Customer Service Council runs an Annual Award Program which encourages individuals and organizations to achieve and promote customer service excellence, innovation, and best practice. 

“Best Practice covers the key elements of customer satisfaction around response times, quality and depth of service including product, people and process, along with staff satisfaction, innovation, communication, technology, customer access, reporting and other key areas. The assessments are carried out early in the year and the awards and event in the middle of the year.  

 

Past Winners

     
 
 
How to enter
The process includes 

1.Applications available at the beginning of the year that require filling in and submitting.
 

2.Progressing to next second stage will entail a “mystery shopper” telephone or face to face assessment and a website review.   

3.The third stage will mean the entry has made it to the finals, a presentation against the claims is made to the CSC Board in a face to face meeting.  

4.Gala Awards Night for participating entrants and finalists and CSC members.
 

5.A night for recognising organisations and employees that are demonstrating and leading in Outstanding Customer Service Excellence, June / July of the same year. 

6.The entrants receive a Medal and Certificate, and a place in the CSC “Hall of Fame” and will be highlighted on our website. 

7.Attached downloadable submission template here. 

 
 

Categories
Large Enterprise   

1.       GOLD - Winner – Outstanding Customer Service Excellence 
2.       SILVER - High Commendation – Outstanding Customer Service Excellence 
3.       BRONZE -Commendation – Outstanding Customer Service Excellence
 
 
Medium Enterprise   
 
1.       GOLD- Winner – Outstanding Customer Service Excellence 
2.       SILVER- High Commendation – Outstanding Customer Service Excellence 
3.       BRONZE- Commendation – Outstanding Customer Service Excellence
 
 
Small Enterprise 

1.       GOLD-Winner – Outstanding Customer Service Excellence 
2.       SILVER -High Commendation – Outstanding Customer Service Excellence 
3.       BRONZE- Commendation – Outstanding Customer Service Excellence
 
 
Customer Service Champion (Individual) 

1.       GOLD-Winner – Outstanding Customer Service Excellence 
2.       SILVER- High Commendation – Outstanding Customer Service Excellence 
3.       BRONZE- Commendation – Outstanding Customer Service Excellence
 

 

Entry Fees

Individual - Individual ($100.00 Entry Fee) 

Small –  Under 50 staff  ($300.00 Entry Fee) 

Medium –  50-100 staff  ($500.00 Entry Fee) 

Large – 100 plus staff  ($800.00 Entry Fee) 

 

More Information

To get more detials on the 2012 Customer Service Council Awards, please complete the form below.

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Upcoming Events

Contact Centre World Awards

Tuesday 31st January 2012. Award Submission Deadline.    ...More    ...

Winners Gallery