CSC Board Members

Chairperson Chris Lejmanoski

Mr. Chris Lejmanoski (Dip. C.L.) Has over 20 years experience in customer service and management gained across hospitality, entertainment, retail and over 10 of those years in contact centres and their management. Chris began his customer service operations  experience in (at the time) the largest Taxi Company (24x7x365) in the country per capita with over 3,500 drivers and a large contact / dispatch centre, he then moved into the finance sector holding national roles. In his current role Chris is the Telecommunications and Client Services Manager for SKG Radiology.

Chris has almost a decade of experience participated on boards of management, including an active committee member of the Australian Teleservices Association (WA) and State (WA) Chapter Chair for the Customer Contact Management Association for three years.  Chris holds a Diploma of Customer /Contact Centre Leadership and every contact/customer service centre he has worked in has been awarded at state, national and in more recent times international levels.  A Customer Service Manager who is committed to customer service and has been an active Member of the Council since 2005, holding board positions including Vice Chairperson and was recently elected as the Chairperson.  

Vice Chairperson Ben Oxford

Mr Ben Oxford (M.Ed) has over 15 years experience in contact centre senior management and management across a number of sectors including Transport & Logistics, Gaming & Entertainment, Health & Community, Finance, Mining & Resources and now the Energy sector.  

He is currently the Section Head – Customer Service Centre  for Western Power facilitating customer service for over 1,000,000 domestic and commercial customers across Western Australia. 

Ben has over a decade of participating on industry related Boards and is the current Vice Chairperson of the Customer Service Council Inc. 

He has achieved best practice results and subsequent awards with the customer service and contact centre teams he has managed at state, national, and international levels (ATA; MIAA-MPA; CSC; CCW). 

Ben is currently enrolled in Doctoral Studies and holds three degrees including a Master of Education (Leadership).  

Treasurer Pei Ling Lee

Ms Pei Ling Lee (B.A. C.P.A) has over 12 years experience in finance and accounting and has held positions as Executive Accountant, across a number of sectors including health, public practice, automotive, retail, engineering and industrial services. Pei Ling has looked after operational budgets in excess of $100millon dollars and is the current Treasurer for the Customer Service Council.  

Director Group Admin Janice Bodman

Ms Janice Bodman (Dip. C.L. ) has 30 years experience in customer service, people management and customer service management.  Experience gained in the retail, hospitality and health sectors. Janice has extensive experience in the management of best practice customer centric recognised programs at both State and National levels.  Janice has a well known passion for Customer Service and has participated in many associations as an active board/ committee member over her career, including but not limited to ATA, Rotary and CCMA. She has over 10 years experience as a Manager in the customer service area, and is currently working in HR for the St Ives Group.  

Director Group Technology & Innovation Maureen Dakers

Ms Maureen Dakers has over 25 years experience in ICT, Information Management, IT and Account Management.  Her passion for customer service is a lifelong commitment and is a recognised leader in this area.  She has further been a member of the CSC, ATA and CCMA and has achieved state, national and international recognition for her innovation and experience in translating information technology into tools that people can use to better service their customers. Her current role is ICT Systems Administrator for Silver Chain Nursing Association. 

Director Group Strategy & Projects Geraldine Harris

Ms Geraldine Harris (Adv. Dip. Mgt) is an accomplished National customer service manager with over 25 years experience gained across the entertainment sector with 13 years at the TAB managing a 125 seat contact centre and CRM, Quality management in the Finance sector and in more recent times a recognised leader and manager in the Health and Community sector.   Geraldine has numerous customer service awards and independent accolades that reinforces her knowledge and capabilities in upholding customer service excellence. Her current role is Manager Commonwealth Respite and Carelink Centre.

Director Group Marketing & Communications Emma Wilson

Ms. Emma Wilson is currently the Sales & Marketing Manager for Multi Direct a large contact centre organisation covering both inbound and outbound calls with multiple localities in Western Australia and Victoria.  Emma has over 5 year experience in Marketing and a strong interest in marketing media, website and brand development. 

Director Group Sponsorship & Events Debra Mack

Ms Debra Mack (Dip. Mgt) who has been with the CSC for over three years, is currently a Project Manager with the Water Corporation involved in customer support during incident management as well as in general, and is seen as a resource for the corporation state-wide.  Having spent many years in the hospitality industry and as an instructor in the health sector, customer service excellence is paramount to everything she does.  Debra’s role within the Water Corporation allows her to search for more effective ways of serving customers, and has initiated a number of programs which are allowing customer service teams greater flexibility in the information that can be given to Water Corporation customers when calling the Faults and Emergency line.  

Director Group Sponsorship & Events Peter Ormond

Mr Peter Ormond (AFAIM) has worked as a customer service specialist for more than 30 years in Victoria, South Australia, New South Wales, Queensland and now Western Australia. A founding member of the Customer Service Council, Peter was Chairman of the Customer Service Council 2008-2010. Peter was previously a National Board Member of the Australian Customer Services Association and was the Inaugural President of the North Queensland Branch of ACSA. 

Peter is currently the Manager Customer Service for Landgate, a statutory authority providing land information for WA. Previously Peter was Customer Services and Operations Manager for Qantas at airport location around Australia.

Peter’s passion for customer service excellence is at the highest level.