CSC December 2007 Newsletter
22/07/2008
THE CUSTOMER SERVICE COUNCIL WISHES EVERYONE A VERY MERRY CHRISTMAS AND A SAFE AND HAPPY NEW YEAR!!
2008 EVENTS CALENDAR
The CSC will be hosting a number of events in 2008 and the Events Calendar will be updated on a regular basis throughout the year.
Breakfast Functions will be held on the following dates:
12 February. John Kipps from Leadership, Management Australia will be presenting on the Top 5 Management Issues in Australia. Click here for more details. 11 March. Caroline Stevens from Caroline & Associates will be presenting.
CSC invites you to join us for breakfast from 7.30am to learn more about these issues. More details will be provided in the next newsletter.
Other upcoming events are scheduled for the following dates:
10 June is the Bus Tour – this is an annual event. 29 November – CSC Awards Dinner. This is also an annual event.
CSC - GET MOTIVATED
Part of good customer service is knowing how to motive yourself – and others. The Customer Service Council would therefore like to know what motivates you and encourages you to share your motivational sayings or stories with others.
My current favourite is this one:
“Know your limitations because only then can you exceed them”
Send details of your favourite sayings or stories to csc@casm.com.au where a different saying or story will be printed in each newsletter.
EUROPEAN CONFERENCE – CUSTOMER MANAGEMENT
The European Conference on Customer Management in London from 12-15 May 2008. This 4-day event is the premier conference of its kind and will be packed with insights, inspiration and great case studies. I last attended this annual event back in 2002 and picked up some excellent information.
2008 speakers include Richard Branson, Ken Blanchard of ‘One Minute Manager’ and ‘Raving Fans’ fame, Steven Covey author of ‘The 7 Habits of Highly Effective People’ and ‘The Eighth Habit’ and senior representatives from Norwich Union, Marks and Spencer, John Lewis, Build A Bear Workshop, Credit Suisse, The Geek Squad and Hilton Hotels to name a few.
For more information, go to http://www.ecmw.co.uk
Should you be planning on attending the conference, please contact Jurek Leon who would like to catch up during the conference and compare notes. Jurek’s details are as follows:
Jurek Leon Terrific Trading PO Box 44 Willetton 6955 Western Australia Phone: +61 8 9312 1075 Email: info@terrifictrading.com Web: www.terrifictrading.com
MEMBERSHIP BENEFITS
Members have access to a range of benefits through their Camwise Member Benefits Program. Below is a small selection of benefits….
If you are unsure whether your association participates in this member benefits program please visit the CAMWISE Member Benefits Website
http://www.memberbenefits.com.au/Benefit/Camwise/index.html
Want to save more on your mobile deal?
Vodafone is offering members savings of up to $1,450 on exclusive offers. Benefits include:
· Free Top of the range phones
· Member Benefits special 10% discount on your monthly access fee
· Your choice of either a $$$ credit to switch to Vodafone or 3 months free access
· $$$ credit each month to call & TXT anyone anytime
Plans start from $49.00 per month ($44.10 after your 10% member benefits discount).
Visit your Camwise Member Benefits Website Telco & IT Section for more information on plans available and terms and conditions.
Be quick – deals this good don’t last long, so grab yourself a bargain before 31/12/07.
Drive your sa vings further with a BP Citibank Card and enjoy:
· 2.9%* for 12 months on balance transfers
· No annual fee in the first year – that’s a saving of $79.00
· 5% saving off petrol at BP
· 5% off all other purchases at BP
· 1% saving off everything you buy anywhere
For more information on the BP Citibank Card, Citibank Gold Card and Citibank Silver Card, terms and conditions and to apply on-line, visit your Camwise Member Benefits Website Finance Section.
Terms and conditions apply.
Camwise Member Benefits Representative Tel: 1300 133 365 Email: camwise@memberbenefits.com.au WWW: Camwise Member Benefits Website
MEMBERSHIP APPLICATION
The CSC would love to have you as a member – click here for more information and to download the membership application form.
FEEDBACK
Your feedback is welcome. If you would like to provide feedback or constructive criticism on the CSC or have information you would like to be included in the newsletter, please forward an email to csc@casm.com.au or to the Chairperson, Peter Ormond peter.ormond@landgate.wa.gov.au