Testimonials

Testimonials

I am the Manager of Edith Cowan University’s Contact Centre with a team of 22 agents.  The ECU Contact Centre is the first point of call for the university’s incoming enquiries, both from our students as well as the general public.  To provide the best possible service experience to our customers it is critical that we have the relevant technology, well trained and knowledgeable staff, and adequate supporting resources.  

I value ECU’s membership with CSC from the perspective of the networking opportunities it provides. I find it most beneficial talking to other Contact Centre Managers and industry partners at events such as sundowners and the CMC’s newsletters circulated via email are always informative.  Via these communication channels we are able to keep our staff up to date with technology enhancements, industry best practice, and benchmark with like minded WA organisations. We look forward to the development of the CSC website as another useful resource tool.

I look forward to a long and prosperous relationship with CSC.

Sonia Ryall

Manager ECU Contact Centre

Edith Cowan University

Perth WA

The Customer Service Council plays an important role in Western Australia, by providing a forum for its members to validate, challenge and improve the way in which they deliver products and services to their customers.  

Through its regular networking events the Council enables us to engage with like-minded organisations and share information for the benefit of all our customers statewide. 

Importantly, the Council provides the opportunity for members to formally acknowledge the achievements of their organisations and individual employees, by nominating them for customer service excellence awards.

I look forward to the launch of the new CSC website and the wealth of information it will make available to my team.

Phillip Hayes

Customer Strategy Development Manager

Water Corporation